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Scenario Where are greetings, such as the pre-recorded messages an agent hears when they log in or the
messages played to a customer during a virtual job, stored in a Proactive Contact with CTI
solution?
A. Avaya CM
B. AES Server
C. Proactive Contact CPU
D. Proactive Contact Digital Switch
Answer: A
Scenario You are configuring a Proactive Contact 4.X solution for your customer. They do not use the same
result codes that the dialer uses. They use a short four-character description. Which Supervisor
function should you use to ensure that your customer's host will understand the Avaya completion
codes?
A. Translate
B. Merge
C. Fill
D. Format
Answer: A
Scenario You are working with a third-party to integrate a call recording utility with Proactive Contact. The
technician for the third-party is not able to see events from Proactive Contact. Which command
would you type on the Proactive Contact command line to see all statistics from Event Services?
A. enclient -S $NS
B. enclient -A
C. enserver -a
D. enserver -S $NS
Answer: A
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