Testpassport has cracked the latestEX0-101 recently, now I have some free demo to share:
Exam name:ITIL Foundation v.3ITIL Foundation v.3
Version:V9.02
Questions and Answers:158 Q&As
Testpassport has the real examples of the EX0-101 to share:
Which of the following BEST describes a Service Request?
A. A request from a User for information, advice or for a Standard Change
B. Anything that the customer wants and is prepared to pay for
C. Any request or demand that is entered by a user via a Self-Help web-based interface
D. Any Request for Change (RFC) that is low risk and can be approved by the Change Manager without a
Change Advisory Board (CAB) meeting
Answer: A
Which of the following does the Availability Management process include?
1 Ensuring services are able to meet availability targets
2 Monitoring and reporting actual availability
3 Improvement activities, to ensure that services continue to meet or exceed their availability goals
A. 2 and 3 only
B. All of the above
C. 1 and 2 only
D. 1 and 3 only
Answer: B
